FAQ
Shipping & Fulfillment
Where do your products ship from?
We partner with global print-on-demand fulfillment centers. Your order is automatically routed to and printed at the closest facility to your shipping address to ensure the fastest delivery possible.
We partner with global print-on-demand fulfillment centers. Your order is automatically routed to and printed at the closest facility to your shipping address to ensure the fastest delivery possible.
When will my order ship?
Every item is made to order just for you! Printing and processing (fulfillment) typically take 2 to 5 business days before your order ships out.
Every item is made to order just for you! Printing and processing (fulfillment) typically take 2 to 5 business days before your order ships out.
How long does delivery take?
Shipping times depend on your location. Once your order is printed and leaves the facility, standard delivery usually takes an additional 3 to 7 business days.
How do I track my order?
As soon as your order ships, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.p
As soon as your order ships, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.p
International Shipping
Do you ship internationally?
Yes, we ship to most countries worldwide!
Yes, we ship to most countries worldwide!
Will I have to pay customs, duties, or VAT?
International orders may be subject to import duties, taxes (like VAT), or customs clearance fees once the package arrives in your destination country. These charges are determined by your local customs office and are the sole responsibility of the customer. We recommend checking with your local customs office to estimate potential costs before ordering.
International orders may be subject to import duties, taxes (like VAT), or customs clearance fees once the package arrives in your destination country. These charges are determined by your local customs office and are the sole responsibility of the customer. We recommend checking with your local customs office to estimate potential costs before ordering.
International Shipping:
Takes 5 to 15 business days after fulfillment.
What if my package never arrives?
If your package is lost in transit, let us know within 30 days of the estimated delivery date. We will investigate with the carrier and send a replacement if it is deemed lost. Please note: We cannot replace packages that are marked as "Delivered" by the carrier to the address provided.
If your package is lost in transit, let us know within 30 days of the estimated delivery date. We will investigate with the carrier and send a replacement if it is deemed lost. Please note: We cannot replace packages that are marked as "Delivered" by the carrier to the address provided.
Cancellations & Changes
Can I change or cancel my order?
Because production begins very quickly after an order is placed, we can only accommodate changes or cancellations within a few hours of ordering. Please contact us immediately if you notice a mistake. Once production starts, the order cannot be altered.
Because production begins very quickly after an order is placed, we can only accommodate changes or cancellations within a few hours of ordering. Please contact us immediately if you notice a mistake. Once production starts, the order cannot be altered.
I entered the wrong shipping address. What should I do?
Please contact us immediately with the correct address. If your order hasn't entered production, we can update it. If the order has already shipped to the incorrect address provided, you will need to cover the cost of a replacement order.
Please contact us immediately with the correct address. If your order hasn't entered production, we can update it. If the order has already shipped to the incorrect address provided, you will need to cover the cost of a replacement order.
Returns & Exchanges
What if my order arrives damaged, defective, or wrong?
We’ll make it right—free of charge. Email us within 30 days of delivery with your order number and a clear photo of the issue, and we’ll send a free replacement or issue a full refund.
We’ll make it right—free of charge. Email us within 30 days of delivery with your order number and a clear photo of the issue, and we’ll send a free replacement or issue a full refund.
What if I order the wrong size?
Since each item is custom made just for you, we cannot offer free exchanges or returns for sizing.
Since each item is custom made just for you, we cannot offer free exchanges or returns for sizing.
Please double-check our size charts linked on the product pages before ordering. If you do end up with the wrong fit, email us and we’ll see how we can help.
Product Care & Quality
How should I wash and care for my printed apparel?
To keep your custom prints looking vibrant and lasting as long as possible, please follow these care instructions:
- Machine wash cold, inside-out, on a gentle cycle with mild detergent and similar colors.
- Use non-chlorine bleach only when necessary. Do not use fabric softeners.
- Tumble dry on low, or hang-dry for the absolute longest life.
- Cool iron inside-out if necessary. Do not iron the printed design directly.
- Do not dry clean.
My item has a slight vinegary smell or a faint white residue. Is this normal?
Yes! This is completely normal and common with the Direct-to-Garment (DTG) printing process. It comes from a special fixation agent applied before printing to help the ink bond with the fabric. It is completely harmless and will disappear entirely after the very first wash.